Get Engagement by Team

GET

/analytics/team-engagement

Analytics APIs

Retrieves engagement metrics for each team, showing the level of interaction and activity within a team.

Response Example

{
    "team_engagement": [
        {
            "team_name": "Team Alpha",
            "agents": [
                {
                    "id": 1001,
                    "agent_name": "Agent X"
                }
            ]
        }
    ]
}

Request

None

Responses

🟢200OK

application/json

Team engagement data retrieved successfully.

Body

team_engagement

array [object {2}]

optional

team_name

string

optional

Name of the team.

Example:

Team Alpha

agents

array [object {2}]

optional

🟠400Bad Request

🟠401Unauthorized

🔴500Server Error

Get Agent Engagement

Get Engagement by User