Get Engagement by Team

GET

/analytics/team-engagement

Retrieves engagement metrics for each team, showing the level of interaction and activity within a team.

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET '/analytics/team-engagement' \
--header 'Ocp-Apim-Subscription-Key: {{your-api-key}}' \
--header 'Authorization: Bearer {{your-access-token}}'

Response Example

{
    "team_engagement": [
        {
            "team_name": "Team Alpha",
            "agents": [
                {
                    "id": 1001,
                    "agent_name": "Agent X"
                }
            ]
        }
    ]
}

Request

Header Params

Responses

🟢200OK

application/json

Team engagement data retrieved successfully.

Body

🟠400Bad Request

🟠401Unauthorized

🔴500Server Error

Get Agent Engagement

Get Engagement by User